We are excited to share a peek at our new expanded office space in our St. Augustine, FL HQ. Located in the historic downtown area, the new office suite has tripled our space and includes a big conference room for team meetings, several larger offices, and seating space for a dozen additional support staffers. This location is primarily focused on customer support, technology, and product development. The team has been thrilled to stretch out since moving into the new office on June 15^th. Visiting Indeflex Sales Partners and Vendors are welcome to work from the St. Augustine office space and will enjoy that it is walking distance to all the shops and restaurants around St. Augustine’s historic downtown.

The Historic District in St. Augustine is the heart of the city. This is where guests will find a majority of the city’s restaurants, shopping, hotels, and attractions. The Historic District is the oldest part of the city with many buildings dating back to the 1700s. Even the streets are laid out as they would have been centuries ago, and are more walkable than a lot of cities visitors are used to seeing in America. Along with being a beautiful area for finding things to do like shopping, visiting museums, and dining, the Historic District is also home to the beautiful bayfront with lovely panoramic views of the Matanzas Bay.

The top-rated attractions in the area are centered around the Historic District and reflect the importance of history in shaping St. Augustine into what it is today. For example, the Colonial Quarter is a living history museum with costumed reenactors and interactive experiences. The Castillo and the Fountain of Youth both have weapons demonstrations so guests can expect to hear the sound of canon and musket fire around the Historic District.

Another defining feature of the Historic District is the architecture. The design on building facades represents the height of Spanish Colonial and Spanish Renaissance Revival architecture. The area of town showcases everything from early European design, Florida bungalow style houses, and Gilded Age extravagance. Being the nation’s oldest city, the Historic District of St. Augustine represents all that history has built here since 1565.

Indeflex is pleased to announce a valuable and informative webinar on Thursday, May 7th at 3:30 pm EST that is open to everyone featuring risk management expert Mike Gramz, Chief Risk Officer at Yapstone. Mike will discuss how the COVID-19 pandemic has impacted risk management and the payments industry as a whole. REGISTER HERE

About Mike Gramz

Mike Gramz leads all risk management functions at Yapstone which is focused on providing partners with world class Marketplace Trust and Safety solutions. Mike is a payments industry veteran who has spent much of his career focused on compliance and regulatory policy, PCI, credit, fraud, loss provisioning and loan loss reserves, and data security. He has over 27-years of financial services experience at FinTech companies including Merchant e-Solutions (a Cielo company) as Chief Risk Officer and Board Director, and 17 of those years at Bank of America where he was Chief Risk Officer for Bank of America Merchant Services (BAMS) and a key strategic contributor in the formation of the acquiring joint venture with KKR and First Data Corporation. As a risk executive for Bank of America, over the years he was also responsible for Global Corporate Banking product risk, oversaw card brand acquiring relationships, led Global Treasury Services compliance, and was accountable for all consumer and corporate compliance functions in Canada and Latin America including businesses in Brazil, Argentina, Chile, Uruguay, and Mexico.

Webinar registrants are encouraged to submit their questions ahead of the event to Phil@Indeflex.com so Mr. Gramz can address them during the Q&A portion of the session. The webinar will be recorded and shared after for anyone who registers and can’t make it to the live event. This webinar is free for all attendees. Register HERE!

Our CTO Jason Konrad has been hard at work on a custom portal called Autobahn Money, that allows all Indeflex agents to seamlessly view and track commissions at-a-glance. This is not a drill! This new portal is rolling out this week and next, so let’s dive in to learn more. Agents should watch for their welcome email to the portal any day now!

First of all, Autobahn is the business management tool all Indeflex agents use to submit tickets, turn in and track applications, run reports, track leads, etc. The list goes on and on of all the cool custom features Autobahn offers. This new feature is a specific functionality that agents have been asking for that allows them to view their pending, paid, balance owned, and residual statuses from the one portal. Here’s a snap shot of how it looks.

This new portal shows agents their payment history, and most importantly, it gives crystal clear visibility into the payout process and which accounts have been paid, which have not, and why.

When agents login they will see:

· Pending – From approval bonuses or other bonuses

· Paid – Accounts already paid to you

· Balance – Agents can track their advances and other balances

· Residuals – As our agent’s book of business grows, this tab will show their ‘hands-off’ earnings – the residual income agents earn every day, all year long on previously sold accounts.

There is also a section that shows a full history of all the accounts an agent has sold. It looks like this:

This history section shows approvals, bonuses, activation statuses, and applications that are pending to give agents a full view of their book of business at any given time.

“I built this with our agent’s convenience in mind. They all need a way to easily see their earnings and what accounts need follow-up or are pending for some reason. This gives them all the information they need in a simple format right inside Autobahn,” said Jason Konrad, CTO at Indeflex.

Once each agent’s account has been created, a welcome email will be sent out. When logging into the Autobahn Money portal you’ll navigate to the ‘Money’ tab along the top navigation bar and drop down to the section you want to see first. It’s that simple!

Quintin is the glue here at Indeflex corporate. Working out of our St. Augustine, FL office, Quintin has his hands on the pulse of everything we do at Indeflex. As our Operations Manager, Quintin (nickname Q) helps Indeflex run like a well-oiled machine. Quintin is excited by the Indeflex business model, which focuses on making the agent’s job as easy as possible by arming them with all the tools they will need to cultivate strong, long-lasting relationships with merchants. His operations responsibilities include maintaining the technology solutions agents use to process applications and serve merchants. Quintin believes the tools Indeflex is deploying have unparalleled functionality in the industry. “I love being there for our partners, and freeing them up to do what they do best; work with clients. That’s what makes my job so fun!”

Quintin launched his career in merchant services with Bank of America as a Small Business Solutions Consultant after completing a Bachelor’s Degree in Advertising from the University of Florida. While at Bank of America, Quintin specialized in Clover for restaurants and retailers. After selling direct to merchants for several years, he transitioned into financial planning and has worked in risk and wealth management for New York Life for several years.

Fun facts about Q:

1. He has a dog named Greg.
2. He loves to cook, especially BBQ.
3. He and his girlfriend Stephanie love to travel.
4. He is obsessed with motorsports (Formula 1, NASCAR, endurance racing, etc.).
5. He is fascinated with astrophysics and astronomy.

As Head of Product for Indeflex, Blaine works closely with all lines of business and drives the planning process for product strategy and alignment here at Indeflex. Blaine’s background ranges from partner management, training and development, and product in the payments industry at companies like First Data and TSYS, and most recently with the healthcare information network Availity. He joined Indeflex for the opportunity to work in an environment where he can have a real impact on the individuals he supports.  

Blaine said, “I have a desire to help people succeed, which is why I joined Indeflex. I believe that providing folks with the right tools and knowledge is the key to success. My favorite thing about Indeflex is our ethos; we all truly believe in the power of trust and accountability. We will do whatever it takes to make our partners succeed.” 

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Blaine has a BA in Public Relations from the University of Florida, and lives in Jacksonville, FL with his wife and two dogs. He enjoys motor racing, as well as traveling and gardening.