Indeflex Welcomes Don Canale as New Advisory Board Member


Indeflex, an entrepreneur-centric FinTech, is thrilled to announce the addition of Don Canale to the Advisory Board. Mr. Canale brings 20+ years of progressive financial planning and analysis experience, having worked for industry giant First Data Corporation (FISERV) since 1996. Mr. Canale served as the Vice President of Finance for a $725MM business unit within the Global Business Solutions segment. In his role as a Division CFO, he became a trusted strategic business partner providing broad decision support and insight to maximize opportunities for growth and profitability. Read full release now.

Indeflex Welcomes New National Sales Trainer Mischa Redmond


Indeflex, a cutting-edge business consulting and merchant services FinTech, is excited to announce the addition of industry veteran sales trainer Mischa Redmond to the team. Mr. Redmond has been in the payments space for 20 years and previously built two payments companies from scratch with a combined residual of over $150k per month. Mischa started at Card Payment Solutions as an agent, and worked his way to becoming a regional manager, and then started TRG Payment Solutions.

With no prior experience, Redmond entered the payments industry in 2006 and swiftly became the number one agent in the nation. He established the Redwoods company, building it to over 5,000 accounts and processing over 60MM a month within seven years.

During the past two years, Mischa worked at SpotOn as the VP of Training and Product, where he built their region from no accounts to 1,800 in two years with a monthly revenue stream of over 30MM in just under two years, while still doing all national training duties. Mischa has personally sold over 4,300 merchant accounts over his tenured career. “There is an energy that you instantly feel the minute he walks in the room, pops up on a zoom call, or is the voice on the other end of the phone. Mischa has been successful in all facets of our industry. His integrity and passion to help others do the same is unsurpassed,” says Indeflex Managing Partner Phil Krivacek.

Today, Redmond trains some of the most highly respected sales talent in the industry, consults for multiple ISO’s, hits the field with new salespeople and speaks across the U.S. on a multitude of stages, and has now joined the Indeflex team as the lead trainer for their rapidly growing group of nationwide sales partners. Mischa says, “I feel that Indeflex is in the right place at just the right time. Their ownership group has the experience to navigate these challenging times, they always put their best forward, and most importantly they operate with high ethics and integrity.”

Indeflex Hosts Webinar About COVID-19’s Impacts on Payments

Saint Augustine, FLA. (PRWEB) May 4, 2020

Indeflex is pleased to announce a valuable and informative webinar on Thursday, May 7th at 3:30 pm EST featuring risk management expert Mike Gramz, Chief Risk Officer at Yapstone. Mike will discuss how the COVID-19 pandemic has impacted risk management and the payments industry as a whole.

Indeflex, a cutting-edge financial technology firm with offices nationwide, is hosting a critical webinar titled ‘The New Normal: How COVID-19 is Impacting Payments’ for business owners and payments professionals. The webinar will cover a variety of the impacts that COVID-19 is having on the payments industry and merchant’s daily operations. The webinar’s expert speaker, Mike Gramz, is a 27-year financial services and payments industry veteran who has spent much of his career focused on using Risk Management to help companies grow. He is experienced in data science and analytics, compliance and regulatory policy, credit, fraud, loss provisioning, loan loss reserves, and data security.

“The pandemic has forced critical changes in how the industry views and manages risk, and these changes are impacting folks at all levels of payments. We wanted to bring Mike in to share his expertise and insights into what’s happening,” said Indeflex Managing Partner Phil Krivacek.

The webinar will be a live Zoom event on Thursday, May 7th at 3:30 pm EST for one-hour and topics will include:

  • How has the pandemic impacted consumer spending?
  • Is there a new definition of a “high risk” merchant?
  • What are the Networks doing to support merchants with chargebacks and refund timelines?
  • Why are refunds and chargebacks taking so long?
  • What will be the new normal related to merchant underwriting, and potential reserves by the acquirers and processors?

Webinar registrants are encouraged to submit their questions ahead of the event so Mr. Gramz can address them during the Q&A portion of the session. This event is free for all attendees. Register HERE.

KORE Payments and Indeflex Innovate to Help Businesses During COVID-19

Saint Augustine, FLA. (PRWEB) April 14, 2020

Indeflex, a cutting-edge financial technology firm with offices nationwide, is adapting to the new needs of businesses amidst the Coronavirus Pandemic by partnering with smart sales teams like KORE Payments to deliver mobile and web payment solutions. “The partnership is allowing us to get creative to help merchants impacted by COVID-19.” said Nick Korthals, CEO of KORE Payments. Backed by Indeflex’s unique set of business management and marketing tools, partners like KORE Payments can thrive while others regroup. “Indeflex provides concierge-level service and cutting-edge technology to our sales partners nationwide, which allows them to innovate during times like this to maximize their success,” said Phil Krivacek, Managing Partner at Indeflex.

As businesses worldwide face increasingly stringent social distancing policies due to the spread of COVID-19, local companies are having to adapt and move their traditional pickup and delivery options online. “Business owners have had to close, or are struggling to make takeout and curbside service work. So, for all businesses, it’s more important than ever to save money,” Nick Korthals said.

As part of their new strategy, KORE Payments is offering free mobile terminals and online ordering portals for their customers. “This is a huge advantage for merchants who do not want to lose a big portion of their profits from customers paying through Uber Eats or a similar service, which charges a substantial percentage of each sale. By cutting out the middle man for the business owner, they can handle their orders in-house, and they don’t lose that huge chunk of the ticket price,” says Nick. Phil Krivacek, the Managing Partner at Indeflex, says, “The business owner’s number one assets are their cash flow and customers. By offering as many options as possible for customers to make the purchase, it allows these businesses to stay open and maintain their customer base. That could mean the difference between businesses reopening their doors or having to close after this is all over.”

About KORE Payments
KORE Payments has incredible customer loyalty as a direct product of their world-class solutions and services. With KORE, you can cancel at any time because they never offer long-term commitments. KORE believes in earning your business every day, and therefore charges no cancellation or early termination fees. KORE Payments also guarantees to match or beat any competing offer, as long as the offer is for the same products and terms. Learn more at

Indeflex Expands into New West Coast Office

Petaluma, Calif. (PRWEB) February 19, 2020

Indeflex is a business platform for entrepreneurs of all stripes specializing in flexible payment processing solutions and technology that works for real businesses. They are rapidly growing and recently expanded to a brand-new office space at the Petaluma Marina Business Center located along the beautiful Petaluma River in addition to their East Coast office located in St. Augustine, FL. The new location will house the existing West Coast team and has room to add up to a dozen additional employees at this location.

Since launching in November 2019, Indeflex has grown quickly with dozens of sales partners working nationwide and two office locations in St. Augustine, FL and Petaluma, CA where the in-house support team of Sales Directors, technology support, engineering, and operations professionals work to support Indeflex’s nationwide independent sales team infrastructure. This new office location has a wall of windows along the southern edge of the building that brings a lot of energy and natural light into the space. It is also located next door to the Sheraton which offers great accommodations and top-notch restaurants for any visiting team members or guests and is easily accessed from Highway 101 if traveling from either wine country or San Francisco.

Managing Partner Paul Dobson who operates the West Coast team said, “It’s simply a beautiful place to work. We always have fun, it’s a double plus when you can do it in a great space as well. The office also gives us plenty of room as we continue to grow the Indeflex team.”

Indeflex Introduces Expert Advisory Board

Saint Augustine, FLA. (PRWEB) December 17, 2019

Indeflex is a client-focused business platform specializing in flexible payment processing solutions and technology that works for real businesses. They partner with businesses to create solutions that drive growth and simplify accepting payments. With decades of experience, Indeflex co-founders Paul Dobson and Phil Krivacek have developed deep and lasting relationships throughout the payments ecosystem and have invited a group of select payments professionals to share their expertise and guidance with the Indeflex executive team. The Advisory Board consists of Nicole Carroll, Carl Mazzola, Mike Gramz and Pepper Whaling.

Nicole Carroll is a payments veteran with 25-years of industry experience spanning product, innovation, technology, and customer service. She recently served as the Senior VP of Global Payments Experience and Solutions at Visa where she was responsible for Visa’s strategy for acceptance products and solutions. Carroll has served in several executive positions globally, where she honed her leadership abilities.

Carl Mazzola is an electronic payments industry veteran of over 30-years. He has held executive management and c-level positions at First Data, TeleCheck, Bank of America Merchant Services and most recently TSYS where he was President and Chief Revenue Officer for their Healthcare Payments and Integrated Partner Payments division. In each of these roles, Mazzola built and motivated highly talented business development, sales, and customer/partner relationships teams that consistently led the respective organizations in revenue and profit growth.

Mike Gramz Mike is a payments industry veteran spending much of his career focused on compliance and regulatory policy, PCI, credit, fraud, loss provisioning and loan loss reserves, and data security. He has over 27-years of financial services experience at such FinTech companies as Merchant e-Solutions (a Cielo company), Bank of America Merchant Services, and currently leads all risk management functions at Yapstone.

Pepper Whaling was instrumental during the rapid growth of Cardservice International and its subsequent sale to First Data Corporation. As Director of Portfolio Management for First Data’s independent sales channels, he managed seven distinct business units representing hundreds of agent and ISO relationships worth hundreds of millions of dollars in annual revenue. Pepper started consulting in 2010 to share the unique combination of industry knowledge and hands-on portfolio management skills he had gained over 12-years in the merchant acquiring business.

Indeflex Managing Partner Phil Krivacek says, “We’re off to a blazing start, and we’re very fortunate to be able to leverage the knowledge and experience of an all-star caliber Advisory Board. Whether its improving operational efficiency, navigating association regulations, or risk and portfolio management, our Advisory Board is here to help us ensure that Indeflex remains at the cutting edge of payments.” Learn more about Indeflex’s expert Advisory Board on the website