Flex Family Highlight | Meet Dagan Da Roza!

We are excited to introduce Dagan Da Roza our new Tech Support Specialist! Dagan works out of our Petaluma, California office and supports merchants and sales partners with all their technology questions. Dagan has four-years of tech support experience in payments and says, “It always feels great to help merchants with processing payments. It’s nice to hear the joy and gratefulness in their voices when I can fix an issue.” Dagan holds a BS in Game Art and Design and loves technology.

Dagan’s talents and skills include:

  • Determination to get the problem resolved.
  • Dedication to finding a solution even when I do not know how to solve the problem at first
  • Listening – He is excellent at listening to the customer and then responding in a calm manner.
  • Dagan is very detailed and makes copious notes on each account so coworkers can know what happened during the call and the steps taken to resolve the problems. (Thanks Dagan!)

Fun Facts About Dagan:

  • He has a 75-pound boxer named Titus who is almost ten years old but still loves to run.
  • He plays rugby as a forward.
  • Dagan enjoys being outdoors as much as possible. The beach is one of his favorite destinations.

He has two daughters. Evee is 3-years-old and Fallon is almost 2-years-old. Dagan says, “We have the best adventures!”

Flex Family Highlight | Meet Mischa Redmond

Indeflex is excited to announce the addition of our new national trainer, Mischa Redmond! He has been in the payments space for almost 20 years and previously built two merchant service companies from scratch totaling a combined residual of over $150k per month.

Redmond first entered the trade as a sales rep at Card Payment in 2003, and he hit the ground running. Through his ability to adapt and gain knowledge of every industry he discovered, Mischa boarded over 700 personal accounts in his first two years. Holding the top sales rep spot in the nation for over that same time period, he quickly found himself as a regional manager. Eventually, he started pursuing his own payment solution company. First established was The Redwoods Company, which grew to over 4,000 accounts with processing volume of over 60MM per month within seven years.

Over the past two years, Mischa worked at SpotOn as the VP of Training and Product Development, where he built their region from zero accounts to 1,800 while still handling all national training duties. Personally, Mischa has sold over 4,300 merchant accounts throughout his tenured career and is still in the field every week.

Managing Partner Phil Krivacek said, “There is an energy that you instantly feel the minute Mischa walks in the room, pops up on a zoom call, or is the voice on the other end of the phone. He is one of the few individuals ever to close over 40 deals in one month, build multiple companies out of his own funds, and truly go after life in every way. When you tell Redmond something can’t be done, he makes sure to show you that it can.”

Mischa’s core values include:
• Ethics, integrity, passion, and vision. Mischa says, “I want to build a truly flexible environment that is missing in the current payments space.”
• Giving back to small businesses and making a difference in the community.

Mischa says, “When you can find the right people to build your foundation with, adding to it only makes it stronger. Family, friends, building community, and striving to make every day better than the last is what keeps me motivated. Sitting still is never an option.” He is excited to help build a partner channel with agents that are new to the industry and create training programs to accelerate their growth.

Personally, fatherhood is Mischa’s greatest treasure, and his three daughters (age 19 and twins age 16) are his pride and joy. He is a passionate biker and is opening his first bike shop called The Bike and Brew Haus next May, currently working on his Minnesota Real Estate License and is only two away from having visited all 50 states! And congratulations are in order, his fiancé Jackie and him are saying I do this coming October. Welcome to the Indeflex family Mischa!

Flex Family Highlight | Meet Nick Siemer

Nick plays an important role for Indeflex as our Partner Relationship Lead out of our St. Augustine, FL office. Nick has 8-years of banking experience specializing in coaching and developing client-facing agents who work to help businesses reduce overhead by cutting costs on payment processing. Most recently, Nick was a Financial Relationship Consultant Team Leader at Regions Bank, where he was responsible for individual and team goals, and coaching a team of client-facing bankers to determine their needs and help them proactively meet their banking and financial goals.

Before Regions Bank, Nick led North Florida in merchant services account origination referrals for Wells Fargo in 2015. And prior, Nick worked with Ameris Bank, where he partnered with First Data reps to expand their merchant services business in Jacksonville, FL.

Nick was excited to join Indeflex because he has a passion for helping small businesses succeed and enjoys supporting our agents who are working directly with merchants nationwide as they build their business portfolios. Nick says, “I love the problem-solving aspect of my role as well as the daily interaction with our agents. I wanted to join the team for the opportunity to work with some of my best friends, but also for the opportunity to learn and grow with an organization that has so much growth potential.”

Fun Facts About Nick:

  • Nick is a huge race fan and usually tries to go to a few races every year.
  • He loves going to live sporting events.
  • Nick enjoys being out on the water and fishing, which is why he loves living in St. Augustine, FL!

Connect with Nick on LinkedIn and say hello!

Meet the Team: Highlight Karina Mira and Tori Karkkanen

As our merchant account portfolio and processing volume grow, so is our team! One such important team member is Karina Mira, our front line Senior Sales Coordinator. Karina started with Indeflex even before we launched in September of 2019 and handles SRA’s for agents and trains all our sales partners on the important Autobahn system to help them run their business and submit deals efficiently. She also scrubs and submits applications, provides pricing, does statement analysis, and more! She is the lifeline our sales partners know and love. Karina has 3 beautiful kids with her husband Luis. Her children, Andre, Mateo, and Lily keep her very busy with soccer games, birthday parties, play dates, and school. Her kind and nurturing personality extends beyond family and is an integral part of her business philosophy. Karina said, “If you do business with us, you’re family too- and I take care of my family! I have a very caring, nurturing, and outgoing person and I always strive to be fair and honest.”

Karina says, “I love my job! I love to laugh, joke, and work hard for our sales partners who are always so lovely and appreciative of the support I provide.” Thank you, Karina, for all that you do!

The other team member we want you to get to know a little better is our new Technical Support Specialist, Tori Karkkanen. Tori supports our team with technical support and has expertise across all the product lines we sell (which there are several). Not only is Tori exceptionally tech-savvy, but he is also a patient, helpful resource for all our sales partners’ technology-related questions and concerns in the field. Tori has 15-years of tech support experience and previously worked for TSYS in customer service and agent support.

Tory had previously worked with Indeflex’s Managing Partner Paul Dobson at Central Payment, and TSYS from 2006 to 2019. After meeting with Paul and getting to know how Indeflex works, he was impressed and ready to sign onto the team. Tori says, “Paul’s energy, his focus, and the groundwork he had laid out for Indeflex was a huge reason I came over. All the support I’ve received from the entire Indeflex family has been awesome, something I was missing at TSYS.”

Personally, Tori and his wife Adriana have a beautiful four-year-old daughter named Katja who keeps them constantly busy.  In his free time, he enjoys playing pool at a local hangout and eating his wife’s delicious cooking!

We are so happy and lucky to have Tori on our team!  Welcome to the #flexfamily!